Frequently Asked Questions
Everything you need to know about our architectural concrete surfaces and home products.
What is the typical lead time for custom concrete orders?
Most custom architectural surfaces require a lead time of 6 to 10 weeks for production, though this can vary based on the complexity of the design and current manufacturing capacity.
Do you offer shipping for large format tiles and slabs?
Yes, we ship nationwide using specialized freight carriers. All products are securely crated to ensure they arrive in perfect condition at your project site.
How do I maintain and clean my concrete surfaces?
We recommend using pH-neutral cleaners and avoiding abrasive pads. Our products come pre-sealed, but depending on wear, we suggest resealing every 3 to 5 years to maintain the finish.
Can I request a sample before placing a full order?
Absolutely. Individual samples can be ordered directly through our website to help you verify color, texture, and finish in your specific lighting conditions.
Are your products suitable for outdoor installations?
Yes, many of our concrete pavers and tiles are engineered for both interior and exterior use, featuring UV-stable pigments and slip-resistant finishes.
What is your return policy on architectural products?
Due to the custom, made-to-order nature of our concrete products, we generally do not accept returns. We encourage reviewing samples and shop drawings thoroughly before production begins.